One HR Terms of Service

One HR is a cloud HR management platform for employee records, attendance, leave, payroll, salary structures, onboarding, documents, notifications and HR analytics, with optional integrations such as Oracle Fusion HCM and single sign on (the "Service"). Features depend on your plan. We may improve or change features over time, but we will not materially reduce the core features of a paid plan during a paid term.

• You must give accurate account and billing details and keep them current.
• Your admins control who can use the Service and what each user can see. You are responsible for all activity under your account.
• Keep passwords and access keys confidential. Tell us at once at info@onepathsolutions.com if you suspect unauthorised access.
• The number of users must stay within your plan limit: Basic up to 50 users, Professional up to 200 users, Enterprise as agreed.

When we offer a free trial, you can use the included features at no charge for the trial period shown at sign up. Trial accounts are provided as is. If you do not choose a paid plan, we may delete trial data 30 days after the trial ends.

• Prices are shown on our website or in your order form. Published prices are in US dollars unless your quote says otherwise.
• Fees are billed in advance, monthly or yearly. Taxes such as GST are added where applicable.
• Subscriptions renew automatically for the same period unless cancelled before the renewal date.
• We may change prices with at least 30 days notice. New prices apply from your next renewal.
• If a payment fails or an invoice stays unpaid 15 days after we notify you, we may suspend access until it is paid. Your data is not deleted during suspension.
• Refunds are covered by our Refund and Cancellation Policy.

• You own all data you and your users put into One HR ("Customer Data").
• You give us a limited licence to host, copy, process and display Customer Data only to provide and support the Service, as described in our Privacy Policy and Data Processing Addendum.
• You are responsible for collecting employee data lawfully, giving employees any notices the law requires and getting any consents you need.
• You can export your data while your subscription is active and for 90 days after it ends.

One HR calculates salaries, deductions, taxes and contributions using the rules and values you configure. You remain responsible for checking payroll output, paying employees, filing statutory returns and complying with labour, tax and social security laws. One HR does not give legal, tax or accounting advice.

You and your users must not:

• use the Service for anything unlawful, fraudulent or harmful;
• upload data you have no right to process, or malicious code;
• try to break, probe or bypass our security, or access other customers' data;
• overload the Service, scrape it, or reverse engineer it, except where the law allows;
• resell or sublicense the Service without our written approval;
• send spam or unsolicited messages through WhatsApp or email notifications.

We may suspend users or accounts that break these rules, with notice where practical.

Integrations such as Oracle Fusion HCM, single sign on providers, WhatsApp and email providers are run by third parties under their own terms. We are not responsible for their availability, changes or actions. If a third party changes or withdraws its service, we may need to change or stop the related integration.

We work to keep the Service available at all times, apart from planned maintenance, which we try to schedule outside business hours. Support is offered by email on Basic, by email and chat on Professional, and through a dedicated success manager on Enterprise. Service levels and credits for Enterprise customers are set out in their order form.

OnePath owns the Service, its software, design, documentation and brand. These Terms do not transfer any of these rights to you. If you send us feedback, we may use it freely without any obligation to you.

Each party will protect the other's confidential information with reasonable care and use it only to perform these Terms. This does not apply to information that is public, already known, independently developed or lawfully received from someone else. Disclosure required by law is allowed with prompt notice where permitted.

Except as stated in these Terms, the Service is provided "as is" and "as available". We do not promise that it will be error free or uninterrupted, or that it will meet every requirement you have.

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, goodwill or data. Our total liability for all claims relating to the Service is limited to the fees you paid us for One HR in the 12 months before the event that caused the claim. These limits do not apply to your payment obligations, to either party's fraud, or to liability that cannot be limited by law.

You will defend and indemnify OnePath against third party claims arising from Customer Data, your breach of these Terms, or your violation of law. We will defend and indemnify you against third party claims that the Service, as provided by us, infringes their intellectual property rights.

• These Terms apply from sign up until your subscription ends.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period.
• Either party may end the subscription if the other seriously breaches these Terms and does not fix the breach within 15 days of written notice.
• We may suspend or end access at once where needed to stop serious harm, fraud or illegal activity.
• After termination, you may export your data for 90 days. We then delete it as described in our Privacy Policy.

These Terms are governed by the laws of India. Both parties will first try to settle any dispute through good faith discussion for 30 days. If that fails, the courts of Hyderabad, Telangana have exclusive jurisdiction.

We may update these Terms from time to time. We will post the new version here and give account admins at least 15 days notice of material changes. If you keep using the Service after changes take effect, you accept the updated Terms.

Neither party is liable for delays caused by events beyond its reasonable control. You may not assign these Terms without our consent, but we may assign them as part of a merger or sale of business. If any part of these Terms is invalid, the rest stays in force. These Terms, any order form and the documents they refer to are the entire agreement between us on this subject.

One Path Business Solutions, 8-1-21/146, Level 1, Mirza Arcade, Shaikpet Road, Surya Nagar, Toli Chowki, Hyderabad, Telangana 500008, India. Email: info@onepathsolutions.com. Phone: +91 96523 01382.